REFUND POLICY
We want every customer to feel comfortable and confident when using our service. Our goal is to provide a stable, high-quality IPTV experience, and we are always here to help if any issue occurs.
Free Trial / Testing,
We strongly recommend trying any available trial (if offered) before purchasing a subscription. This helps ensure the service meets your expectations in your country, device, and internet conditions.
Refund Eligibility,
Refunds may be considered only in the following cases:
The service is not working at all and our support team is unable to fix the issue within a reasonable time.
A technical problem on our side prevents access to the service for an extended period.
You experience a duplicate payment.
Non-Refundable Situations,
To keep our service sustainable and fair for all users, refunds will not be issued in the following cases:
Issues caused by your internet connection, device, or setup
Change of mind after activation
Incompatibility with your device that was not tested before purchase
Temporary channel downtime or updates (these can happen in IPTV services)
Failure to read product description or instructions before buying
Subscription Usage,
If the service has been actively used (even partially), refunds may be reduced or not granted, depending on usage time.
Support First Policy,
Before requesting a refund, customers must contact our support team. We will always try to fix any issue first. Most problems can be solved quickly with proper setup or troubleshooting.
Refund Processing,
If a refund is approved, it will be processed within [3–7 business days] using the original payment method.
Final Note
We value honesty and long-term relationships with our customers. Our policy is designed to be fair for both sides: protecting customers while also ensuring we can maintain and improve the service.