Last updated: 8 September 2026
Mediaspelare (“we”, “us”, “our”) operates mediaspelare.com and provides IPTV subscription services. This policy explains what personal data we collect, why we collect it, and what rights you have over it.
1. Information we collect
- Contact details you give us – your name or nickname, email address and WhatsApp number when you order a subscription or get in touch with us.
- Order information – the plan you chose, the purchase date, the renewal date and a payment reference. We do not store your full card or bank account numbers; payments are handled by our payment provider.
- Technical data – IP address, browser and device type, pages visited and time spent on the site, collected through cookies and analytics.
2. How we use your information
- To activate and deliver your subscription and send you your login details.
- To provide customer support and handle renewals.
- To detect abuse and unauthorised sharing of accounts.
- To improve the website and understand which content is useful.
- To send you service messages about your subscription. We do not send marketing emails unless you ask us to.
3. Legal basis for processing
If you are in the EU or EEA, we process your data on the basis of: performance of a contract (delivering the subscription you bought), our legitimate interests (site security and improvement), and your consent (non-essential cookies).
4. Cookies and analytics
We use essential cookies that are required for the site to function, and analytics cookies to measure how the site is used. You can block or delete cookies in your browser settings, but the site may not work correctly without the essential ones.
5. Who we share data with
We do not sell your personal data. We share it only with our hosting provider, our payment provider and our analytics provider, and where we are required to do so by law.
6. How long we keep it
Order and contact records are kept while your subscription is active and for a reasonable period afterwards for accounting and support purposes. Analytics data is kept according to our analytics provider’s retention settings.
7. Your rights
You may ask us to give you a copy of the data we hold about you, correct it, delete it, restrict how we use it, or object to our use of it. You may also lodge a complaint with your national data protection authority. To make a request, use our Contact page.
8. Children
This site and our services are not directed at people under 18, and we do not knowingly collect their personal data.
9. Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last revised.
10. Contact us
If you have any question about this policy or about your data, please reach us through our Contact page.